Important update: Changes to NDIS payment processes
22nd March, 2024
We wanted to make sure you are aware of some significant changes to NDIS payment terms and processes.
What is changing?
The NDIA have announced that moving forward they are going to be checking all payments more closely which means that invoices will take a little longer to be approved and paid.
What does that mean for payment times?
After an invoice or reimbursement has been successfully submitted to us and approved, we will bill the NDIA.
NDIA approval is now expected to take two business days. This will result in payments typically taking one to two extra days compared to current processing times.
Once approved by the NDIA we’ll pay the following business day.
In cases where invoices are identified as potentially non-compliant, the NDIA will request additional documentation which could delay approval times by up to 10 days. This will hopefully only impact a small number of invoices.
For participants: Submitting reimbursements for payment
When submitting reimbursements, it’s important to remember to supply proof of payment to avoid delays in processing and payment times.
Famycare acknowledge Traditional Owners and Custodians of the land on which we live, and pay respect to their elders, past, present and emerging. We extend our respects to all Aboriginal and Torres Strait Islander peoples.
Famycare acknowledge Traditional Owners and Custodians of the land on which we live, and pay respect to their elders, past, present and emerging. We extend our respects to all Aboriginal and Torres Strait Islander peoples.
